TELEHOUSE INTERNATIONAL CORPORATION OF AMERICA
PRIVACY POLICY
This Privacy Policy explains how we use the personal information that Telehouse International Corporation of America collects or generates both in relation to our website www.telehouse.com and our products and services.
The list below sets out what is covered in this Privacy Policy.
1.1 Telehouse International Corporation of America with its registered office at The Teleport, 7 Teleport Drive, Staten Island, NY 10311 collects and uses certain Personal Data (as defined below). Telehouse is responsible for ensuring that it uses Personal Data in compliance with data protection laws. For the purposes of data protection laws, Telehouse acts as a “data controller” with respect to certain Personal Data and may receive such information about you.
1.2 At Telehouse, we respect the privacy of our clients and we are committed to keeping all your Personal Data secure. This Privacy Policy governs the handling of Personal Data by Telehouse in the course of carrying on commercial activities.
1.3 We use the following definitions in this Privacy Policy:
“we”, “our” or “us” means Telehouse.
“Personal Data” means any data which relates to a living individual who can be identified from that data or from that data and other information which is in the possession of, or is likely to come into the possession of, Telehouse (or its representatives or service providers). In addition to factual information, it includes any expression of opinion about an individual and any indication of the intentions of Telehouse or any other person in respect of an individual.
2.1 This Privacy Policy concerns the following categories of information that we collect about you when providing the following products and services:
(A) Information we receive through our website (“Telehouse Website“);
(B) Information we receive through our products (“Telehouse Products“); and
(C) Information we receive through our co-location, support, cloud-based, system integration and network services (“Telehouse Services“).
3.1 Many of the services offered by Telehouse require us to obtain Personal Data about you in order to perform the Telehouse Services we have been engaged to provide. In relation to each of the services described in paragraph 2.1 above, we will collect and process the following Personal Data about you:
– Basic Personal Data (such as first name; family name; position in the company; company name; business email address; business phone number; business address; city; zip code; country).
– Our websites are not directed at children. We do not knowingly collect Personal Data from children under the age of 16. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us by GDPR@telehouse.com, and we will take steps to delete such Personal Data from our systems.
For customers and suppliers:
Information collected during the course of maintaining the security of our sites (including CCTV images).
For customers only:
Information we obtain from other sources
– When you visit the Telehouse Website, cookies are used to collect technical information about the services that you use, and how you use them.
– For more information on the cookies used by Telehouse please see our Cookie Policy
– In addition to the categories of Personal Data described above, Telehouse will also use other information and data that is not personal data., such other information and data is not used by reference to a specific individual.
– We receive personal data from list brokers from time to time in order to build our contact database.
– When we sponsor industry events such as trade shows, delegates are issued with badges with a barcode, which we can scan to collect their contact details when they visit the Telehouse stand at the event. The event organizers collect the data from our scanners and provide it to us in the form of an Excel document. This data is then uploaded to our marketing automation system.
4.1 Your Personal Data may be stored and processed by us in the following ways and for the following purposes:
4.2 However we use Personal Data we make sure that the usage complies with the law and the law allows us and requires us to use Personal Data for a variety of reasons. These include:
4.3 We will take steps to ensure that the Personal Data is accessed only by employees of Telehouse that have a need to do so for the purposes described in this Privacy Policy.
5.1 We may also share your Personal Data outside of the Telehouse group for the following limited purposes:
6.1 Telehouse is a global business. Our suppliers, customers and our operations are spread around the world. As a result we collect and transfer Personal Data on a global basis. That means (except where the terms of the contract between us expressly prohibit us from doing so), that we may transfer your Personal Data to locations outside of your country.
6.2 Where we transfer your Personal Data to another country outside the US, we will ensure that it is protected and transferred in a manner consistent with legal requirements. In relation to data being transferred outside of America, for example, this may be done in one of the following ways:
6.3 You can obtain more details of the protection given to your Personal Data when it is transferred outside America (including a copy of the standard data protection clauses which we have entered into with recipients of your Personal Data) by contacting us as described in paragraph 11 below.
7.1 We have extensive controls in place to maintain the security of our information and information systems. Client files are protected with safeguards according to the sensitivity of the relevant information. Appropriate controls (such as restricted access) are placed on our computer systems. Physical access to areas where Personal Data is gathered, processed or stored is limited to authorized employees.
7.2 As a condition of employment, Telehouse employees are required to follow all applicable laws and regulations, including in relation to data protection law. Access to sensitive Personal Data is limited to those employees who need to it to perform their roles. Unauthorized use or disclosure of confidential client information by a Telehouse employee is prohibited and may result in disciplinary measures.
7.3 When you contact a Telehouse employee about your file, you may be asked for some Personal Data. This type of safeguard is designed to ensure that only you, or someone authorized by you, has access to your file.
8.1 How long we will hold your Personal Data for will vary and will be determined by the following criteria:
9.1 In all the above cases in which we collect, use or store your Personal Data, you may have the following rights and, in most cases, you can exercise them free of charge. These rights include:
9.2 You can exercise your rights by contacting us using the details listed in paragraph 11 below.
10.1 Telehouse’s registered office may be contacted using the following contact information:
Address: Telehouse Corporation of America, The Teleport, 7 Teleport Drive, Staten Island, NY 10311
Email Address: marketing@telehouse.com
10.2 Telehouse’s designated representative in the US may be contacted using the following information:
Address: Telehouse International Corporation of America, The Teleport, 7 Teleport Drive, Staten Island, NY 10311
Email Address: GDPR@telehouse.com
11.1 If you have any questions or concerns about Telehouse’s handling of your Personal Data, or about this Policy, please contact us using the following information:
Address: Telehouse International Corporation of America, The Teleport, 7 Teleport Drive, Staten Island, NY 10311
Email Address: GDPR@telehouse.com
We are usually able to resolve privacy questions or concerns promptly and effectively. If you are not satisfied with the response you receive from our Marketing Director, you may escalate concerns to the applicable privacy regulator in your jurisdiction. Upon request, Telehouse’s Marketing Director will provide you with the contact information for that regulator.